RandomAbuse : Post Script to 'Eisi Waisi' ICICI Bank...arrrrrgh
Having written about ICICI's poor customer service record earlier, I was gratified that even the Reserve Bank of India's Deputy Governor, found it suitable to give a resounding 'phattak' to the ICICI Bank deputy M.D at a recent conference organized by Indian Post, to explore partnerships with the Private sector. ICICI's D.M.D, Chanda Kocchar finished her address with the routine 'Jana Gana Mana' of how such an initiative would help Indian Postal Dept., ICICI and the customer. To which the RBI deputy Governor Ms. Usha Thorat, quipped at the start of her address, that she would have been happier had Chanda Kochhar put the customer first in her order of beneficiaries, instead of last!
Touché'.
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Touché'.
